I am still trying to figure out how to balance pleasing everyone, and not turning myself into a stressed out lunatic. As I wrote the last post, I was ready to fire the nail girl. I spoke to a pastor about it, and decided to wait and ask for guidance, and pray. I did that. I changed but she did not. (go figure!) Then I spoke to Neysi, my other main stylist. She said she hated to see anyone lose their job, and that maybe I should talk to her one more time. OK, but I have talked up a storm already. SOOOO I waited one more week. I know that for each displeased person that there is one who thinks she's not so bad, and maybe another who likes her just fine. The problem can sometimes be that when someone is displeased they DONT TELL ME., How can I fix something I don't know is broke??
Here's what happened. My Wednesday morning regular (men's buzz cut) gets a manicure every two weeks. He had asked to skip on his last appointment for nails. So, dumbass that I am did not ask why, but said "I'll take care of it" and promptly changed him to the following week. Mind you, he said nothing about not EVER wanting another manicure. Next week comes, and he walks in, nail girl walks in. He sits down, and I say 'Jump on back and get your manicure, you are both a little bit late, and my schedule is tight today".
With a look of surprise he sits up and says "OH!! YOU are making my appointments for me now!?. Did I ASK you for a nail appointment?? I dont want my nails done, and I am, not late, just forget about it.
Out the door he storms. I went out and apologized, and tried my best to explain that I did not know he was cancelling nails for good. why didn't he tell me that? He called her a name I wont repeat, and said he was tired of her looking pissed off that we made her get out of bed. He said it had gone on too long and that I should have gotten rid of her a long time ago, that ultimately I was responsible , as I am the business owner. I was sad, hurt, terribly, as I really like this guy and thought of him as a friend. I had just spent two weeks listening to teachings from Joyce Meyers, on forgiveness. Now, (poor me) when I need some, can I get it.... NO. I offered a gift as peace offering, no reply. Not just any gift but a piece of art I have had for 15 years that I thought he would like (he has art, and antique auction house. I did everything but give excuses for my decisions. I decided not to give him any of the "whys" because I HATE excuses . Today, I got a short curt, to the point text. "THX, but I have found someone else" Hhe was a damn good client, weekly, and a good tip. Plus fun to talk to. I liked him a lot. Now I know that he must have thought very little of me. It is hard to give all you got ( even if it isn't much) and be held in so little esteem for your effort.
I want to text him back and ask if he likes the ram sculpture, cause if he does not want it, I do.
HOW TACKY IS THAT??!!
1 comment:
Sometimes it seems like the fates are conspiring against us.
Hang in there!!!
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